Shipping & Returns

 

Refund/Return Condition Policy:

 

Product or products are entitled to be refunded or returned based on the member’s complaint related to the following;

• If a product is damaged during shipping and member notifies company within 15 days of date of delivery of shipment.

• If a manufactured product does not perform up to the company's specifically stated or indicated directions for use 
within 30 days of confirmation of receipt of product. Any manufactured product that does not perform up to the company’s 
specifically stated or indicated directions for use after 30 days from the confirmation of receipt of product will be subject to 
the repair policies outlined in this agreement.

• If a resale product does not perform up to that product's specifically stated or indicated directions for use. In the event the 
product or products are a consumable item, over 75% of the product must be available for return. In the event less than 75% of 
the consumable item is available for return, no refund or replacement product will be provided. 

The company agrees to provide the member with the necessary shipping labels and the company agrees to cover the shipping 
costs of the returned item associated with the return of any purchase or purchases that is consistent with the aforementioned 
complaints. Product returns associated with repair of an Avid Fit® Hygiene Handpiece are not covered by this provision and 
are subject to the terms of this agreement. 

Refund of payment of non-consumable items paid will be remitted to the member based on the method of payment within 
15 days of receipt of the returned product. Refund of payment of consumable items require individual inspection of the item. 
Upon determination of return of the consumable item in the necessary quantities, refunds will be remitted to the member based 
on the method of payment within 45 days of determination. There is no guarantee that Avid will refund for open consumable 
products when more than 25% of the product has been used.